Sadisu Hassan

Product support & IT specialist, Calgary

I fix what’s broken and explain it in plain language.

I’m Sadisu Hassan. I’ve been the product owner on web and mobile apps, worked with product and engineering teams in Canada, Pakistan, Rwanda and Ghana, spent years on help desks and networks before that, and design and build websites like this one. A communications degree helps me turn what users report into clear next steps for engineers, and back again. I’m CompTIA A+ and Google IT Support certified.

Get in touch Download résumé
Sadisu Hassan in a navy blazer and white shirt, seated at a desk with a keyboard

What I do

Product support & ownership

Owning scope and requirements, reviewing designs, running user acceptance testing, and investigating what users report until engineering can fix it.

  • Product ownership
  • User acceptance testing
  • Issue triage
  • User onboarding

IT support & systems

Help desk and deskside support, hardware diagnostics and repair, and day-to-day administration of SaaS platforms, office systems and network storage.

  • Windows & Microsoft 365
  • Hardware repair
  • NAS
  • Remote conferencing

Networks & infrastructure

LAN and WAN setup and troubleshooting, ISP and broadband support, and outside plant engineering on optical fibre projects, including on-call fault response.

  • Cisco (CCNA training)
  • Optical fibre / OSP
  • LAN/WAN

Web design & development

Designing and building responsive websites in HTML, CSS and JavaScript, using React for interactive interfaces, Git for version control, and GitHub Pages with a custom domain for hosting.

  • HTML & CSS
  • JavaScript & React
  • Responsive design
  • WordPress
  • Git/GitHub

Teams in four countries

At Paid Global I led operations for a mobile app that connects skilled workers with customers and jobs. The work ran across time zones, and my job was to keep product, engineering and the people using the app talking to each other.

  1. Canada

    Product team

    Worked with the product team on scope, requirements and priorities, and brought user feedback from the field into planning.

  2. Pakistan

    Development team

    Worked remotely with the engineers building the app, turning requirements into testable features and checking each release in user acceptance testing.

  3. Rwanda

    Operations, on site

    Travelled to Rwanda for training and ground work, onboarding skilled workers onto the app and seeing first-hand where it worked and where it didn’t.

  4. Ghana

    Where it started

    Before Paid Global, I was product owner at Hexagram in Accra, travelling abroad to work with international development partners.

Experience

From internet cafés in Accra to hospital sites across Calgary. The full history, with dates and hours, is in my résumé.

  1. – present

    Security Officer

    Paladin Security Group, Alberta Health Services sites, Calgary

    • Provide security across Rockyview General Hospital, Alberta Children’s Hospital, South Health Campus and Foothills Medical Centre.
    • Respond to dispatch calls with de-escalation, maintain watch on high-observation patients, and write clear incident reports.

  2. – present

    App Development Operations Lead

    Paid Global Ltd., remote with teams in Canada and Pakistan and on-site work in Rwanda

    • Led operations for a mobile app connecting skilled workers with customers and jobs, acting as product owner from scope through release.
    • Defined project scope and app requirements with the product team in Canada, and worked with the development team in Pakistan to deliver them.
    • Ran user acceptance testing on each release and explained to both sides how features met, or missed, what users needed.
    • Travelled to Rwanda to train and onboard skilled workers, and supported them in using the app to reach customers.
    • Ran virtual project meetings across time zones and handled urgent operational calls. Part-time remote support since October 2025.

  3. –

    IT Systems Administrator & Software Product Owner

    Hexagram Limited, Accra, Ghana

    • Managed company SaaS platforms and office IT systems used every day across the business.
    • Designed and set up the office network and infrastructure, including a local network-attached storage (NAS) system and remote conferencing for stakeholders.
    • Product owner on software projects, including a real estate portal across web, admin, iOS and Android: set scope and feature specifications, reviewed designs, and tracked development sprint by sprint.
    • Analyzed user feedback to plan iterative updates, and wrote project documentation for technology partners, vendors and internal teams.
    • Travelled abroad to work alongside international development partners.

  4. –

    Network/OSP Engineer & Project Supervisor

    Tech Centrum Limited, Accra, Ghana

    • Delivered network support and outside plant engineering on optical fibre builds, supervising field teams and project delivery.
    • Responded to emergency network faults at any hour to restore service. Trained on optical network equipment with Tejas Networks in Bangalore.

  5. –

    Technical Support Consultant

    iBurst Africa Ghana Limited, Accra, Ghana

    • Diagnosed and resolved customer connectivity and service issues for a broadband provider, including LAN administration and last-mile equipment deployments.

  6. –

    Information Technology Officer

    Tech-Aide Limited (formerly One Village Group), a UNICEF-linked NGO, Winneba, Ghana

    • Provided IT support and systems management for the organization’s office operations.
  7. Earlier and other roles
    • Production Associate (casual), Goodleaf Farms, Calgary · Feb 2025 – Dec 2025
    • National Service, Traffic Enforcement Officer, Ghana Police Service (MTTD) · Sep 2018 – Aug 2019
    • News Writer/Editor, personal online news project · Feb 2015 – Dec 2018
    • Computer Network Administrator, Brandon Internet Communications (SWISSNET), Accra · Aug 2005 – Nov 2009
    • Network and Computer Systems Technician, Pizza Internet Café, Accra · Apr 2004 – Feb 2005
    • Systems/Network Technician, Powerpoint Internet Café, Accra · 2004

Projects

Property listings page of the real estate portal, showing a grid of homes with prices

Product owner · Hexagram Limited

Real estate portal

Defined the product scope and feature set with the team, reviewed every page of the design, and tracked development sprint by sprint. Ran user acceptance testing across the admin panel, web portal, and iOS and Android apps before launch.

Event ticketing site showing upcoming event cards

Product team member, launch support

Event ticketing platform

Worked with the product and development teams on scope, design reviews and testing, then with the business team to run the system in market.

At launch, buyers arriving from a client’s Instagram link were charged by mobile money but never received their QR tickets. I traced the pattern, logged each affected order and sent ticket codes by hand, and worked with engineering to stop the event page opening inside Instagram’s in-app browser.

Visit Ticketlake

Credentials

Certifications & licences

  • CompTIA A+
  • Google IT Support Professional Certificate
  • CCNA training, full curriculum, Cisco Networking Academy
  • Optical fibre network technologies, Tejas Networks, Bangalore (2015)
  • Alberta Security Guard Licence
  • Standard First Aid, CPR and AED, St. John Ambulance
  • Alberta Class 4 Driver’s Licence

Education

  • BA, Communication Studies (Journalism), First Class HonoursPentecost University, Ghana · 2018
  • Diploma, Computer Hardware Repair & NetworkingGhana Technical Institute · 2016
  • Frontend engineering courseworkCodecademy · 2023 · HTML, CSS, JavaScript, React, Redux, Git
  • Diplomas in hardware, local area networking and Microsoft OfficeVision One Systems ICT Centre, Accra · 2005

Languages

  • English
  • Akan
  • Samre

Let’s talk

Hiring for IT support, systems or a role where technical and people skills both matter? I’d like to hear about it.